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The Linear integration lets you connect engineering work directly to customer impact. Link Linear issues to requests in Zudo so you can track what’s being built, for whom, and how long it takes to ship.

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How to connect

1

Open Connections

Go to Settings → Connections and click Add Connection.
2

Select Linear

Choose Linear from the list and authorize Zudo to access your Linear workspace.
3

Sync your issues

Once connected, click Sync Now to pull in your Linear issues.

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What syncs

  • Issues — Linear issues are imported and can be linked to customer requests in Zudo
  • Issue state — open, in progress, and completed states sync so you can see where each issue stands
  • Resolution time — when an issue is closed, Zudo records how long it was open

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How issues affect health scoring

Issue resolution time is one of the five factors in Zudo’s automated health score. Accounts with linked issues that take longer to resolve receive a lower score in that dimension. See health scoring for details on how weights are configured.

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Linking an issue to a request

1

Open a request

Navigate to the request you want to link an issue to.
2

Link a Linear issue

Use the issue link option on the request detail page to search for and attach a Linear issue.
Once linked, the issue state is visible on the request and on any account associated with that request.

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Creating a request from a Linear issue

You can also start from the other direction — open a Linear issue in Zudo and create a new request from it. This is useful when an issue comes in through engineering but you want to track which customers are affected.