Requests

Requests give you a single place to capture and track every feature ask, feedback item, and customer need — with automatic severity scoring to help your product team know what to build next.

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What you can track

Each request holds everything your team needs to act on it:

• Title — a clear description of what the customer is asking for
• Status — where the request stands (Open, In Progress, Done)
• Severity — an automatically calculated 0–100 score based on revenue impact, breadth of demand, and your urgency rating
• Linked accounts — one or more customer accounts associated with the request
• Requested date — when the ask was first raised
• File attachments — supporting materials, screenshots, or reference docs
• Notes and discussion — internal context your team can add over time

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Request statuses

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Create a request

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From the Requests list

1. Go to Requests in the main navigation.
2. Click Add Request.
3. Fill in the title, status, severity (1–5), linked accounts, and requested date.
4. Click Save.

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From an issue

If a customer request is already tied to an engineering issue, you can create the request directly from the issue detail page. Open the issue and use the Create Request action — the request will be linked to that issue automatically.

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Link accounts to a request

A request can be linked to multiple accounts. This matters because linked accounts directly influence how Zudo calculates severity — the more MRR the linked accounts represent, and the more accounts there are, the higher the revenue impact and breadth scores will be. To link an account, select it from the accounts field when creating or editing a request. You can add as many accounts as needed.

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Filter and sort requests

Use the filters in the Requests list to narrow down what you’re looking at:

• By status — show only Open, In Progress, or Done requests
• By severity — filter by tier (Critical, High, Medium, Low)
• By date — sort by when requests were created or last updated

The severity column is sortable, so you can quickly surface the highest-priority items.

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