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The HelpScout integration brings customer support conversations into Zudo so you can see support activity alongside the rest of your account data.

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How to connect

1

Open Connections

Go to Settings → Connections and click Add Connection.
2

Select HelpScout

Choose HelpScout from the list and authorize Zudo to access your HelpScout account.

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What syncs

Support conversations from HelpScout are linked to the corresponding accounts in Zudo and appear in the account activity timeline.

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Use cases

  • See the full account picture — view open and recent support tickets alongside meetings, emails, and requests without switching between tools
  • Spot accounts with high support volume — identify customers who are struggling before it affects health scores
  • Prepare for calls — review recent support issues before a customer meeting using the activity timeline or meeting prep