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Alerts surface things that need your attention — unreplied email threads, completed requests that need follow-up, and health score drops. They appear in the Alerts page and as a badge count in the sidebar navigation.

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Alert types

Alerts for health tier drops and auto-created tasks also exist in the system and generate email notifications, though they primarily surface through the Tasks page.

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Alert statuses

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Alerts table

Each alert shows a summary, type, status, linked account, related thread or request, and creation date. A Gmail icon opens the thread directly in Gmail when applicable.

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Filters

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Actions

Use the three-dot menu on each row to:
  • Snooze — hides the alert for 4 hours
  • Dismiss / Undismiss — toggles the dismissed state
  • Delete — permanently removes the alert

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Email notifications

When an account-scoped alert is created, Zudo sends an email notification to the resolved recipient using this fallback chain:
  1. The account’s assigned CSM (see CSM assignment).
  2. The org’s fallback CSM if no CSM is set on the account.
  3. The integration owner (the user who connected Gmail) if neither is configured.
If a dismissed alert is re-triggered (e.g., another message on an unreplied thread), the email notification is sent again. Alerts are also tagged with the recipient’s user ID so the sidebar badge can show only your alerts. The navigation sidebar shows your personal counts:
  • Alerts where you’re the resolved recipient.
  • Open tasks where you’re the assignee, or the task is linked to an account where you’re CSM.
This refreshes every 60 seconds.

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Configuring unreplied thresholds

The number of business hours before an unreplied thread triggers an alert is configurable per organization. Contact your admin to adjust this threshold.