Alert types
| Type | Trigger |
|---|---|
| Unreplied Thread | An email thread where the last message is from a customer and your team hasn’t replied within the configured threshold (default 8 business hours) |
| Request Done | A request has been marked as Done — prompts follow-up with linked accounts |
Alert statuses
| Status | Meaning |
|---|---|
| Active | Requires attention — not dismissed or snoozed |
| Snoozed | Temporarily hidden for 4 hours |
| Dismissed | Closed. If the trigger recurs (e.g., another unreplied message on the same thread), the alert reopens automatically. |
Alerts table
Each alert shows a summary, type, status, linked account, related thread or request, and creation date. A Gmail icon opens the thread directly in Gmail when applicable.Filters
| Filter | Type |
|---|---|
| Summary | Text search |
| Type | Unreplied Thread, Request Done |
| Status | Active, Snoozed, Dismissed, All |
| Created Date | Date range |
| Dismissed Date | Date range |
Actions
Use the three-dot menu on each row to:- Snooze — hides the alert for 4 hours
- Dismiss / Undismiss — toggles the dismissed state
- Delete — permanently removes the alert
Email notifications
When an account-scoped alert is created, Zudo sends an email notification to the resolved recipient using this fallback chain:- The account’s assigned CSM (see CSM assignment).
- The org’s fallback CSM if no CSM is set on the account.
- The integration owner (the user who connected Gmail) if neither is configured.
Sidebar badge
The navigation sidebar shows your personal counts:- Alerts where you’re the resolved recipient.
- Open tasks where you’re the assignee, or the task is linked to an account where you’re CSM.