> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zudo.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard

> Your landing page — portfolio stats, email activity, and open requests at a glance.

The Dashboard is the first thing you see after logging in. It shows three stat cards summarizing your portfolio, plus two side-by-side request queues — **Needs Discussion** and **Highest Impact**.

## Stat cards

### Requests

| Metric              | What it shows                                                                     |
| ------------------- | --------------------------------------------------------------------------------- |
| **Open**            | Number of requests with status "Open"                                             |
| **Resolution rate** | Percentage of requests created in the last 30 days that have been resolved        |
| **Avg to close**    | Average time from request creation to completion (excludes outliers over 14 days) |

### Portfolio

| Metric              | What it shows                                                                                          |
| ------------------- | ------------------------------------------------------------------------------------------------------ |
| **Total MRR**       | Sum of MRR across all active accounts                                                                  |
| **MRR at risk**     | Sum of MRR from accounts in the Critical health tier, shown as a dollar amount and percentage of total |
| **Active accounts** | Total number of active, non-churned accounts                                                           |

### Email Activity

Only shown if your organization has synced email data.

| Metric           | What it shows                                                             |
| ---------------- | ------------------------------------------------------------------------- |
| **Sent today**   | Internal emails sent during your local calendar day, with a daily average |
| **This week**    | Internal emails sent this week (Saturday–Friday), with a weekly average   |
| **Avg response** | Average email response time during business hours, over the last 90 days  |

"Internal emails" means messages sent from your organization's configured [email domains](/settings/organization).

### How "Avg response" is calculated

For each email thread we walk messages in order. When a customer message arrives, we start a "turn" and wait for the next reply from one of your [email domains](/settings/organization). That reply closes the turn and produces one data point — **the wait time is measured from the first customer message in the turn**, so follow-up emails from the same customer don't multiply the count.

We then average across every turn closed in the last **90 days**.

The wait time is counted in **business hours only**:

* Time outside your configured [business hours](/settings/organization) doesn't add to the wait. A reply at 7pm to a 3pm email is recorded as the same wait time as one at 5pm.
* Weekends and disabled days are skipped entirely. A weekend customer email starts the clock at the beginning of the next business day.
* If your organization hasn't configured business hours yet, we fall back to your personal **timezone** (Profile → Settings) and a default Mon–Fri 8:30–5:00 schedule.

## Request queues

Below the stat cards the dashboard shows two queues side by side. Both are scoped to open requests (status not Done, Closed, or Completed) and refreshed automatically — the dashboard has no manual filters.

### Needs Discussion

Every open request flagged as **Needs Discussion**, sorted by backlog rank (lowest first), with severity and recency as tiebreakers. There's no cap — all flagged requests appear here so nothing gets buried while it waits for a team review.

### Highest Impact

The top **5** open requests **not** flagged for discussion, sorted by impact score (highest first), with backlog rank and recency as tiebreakers. This is your "what should I work on next" list once the discussion items are cleared.

### Row contents

Each row in either queue shows:

* **Title** and requested date
* **Impact** badge — color-coded (green at low, red at high) with the numeric score
* **Backlog rank** — `#N` from the current open backlog, or "Pending rank" if not yet ranked
* **MRR badge** — total MRR from linked accounts
* **Account summary** — first two account names, plus a `+N` overflow count
* **Linked issues count** — e.g. "3 linked issues"
* **Updated** timestamp

Hover any row to see an expanded card with the full notes preview, backlog percentile, full accounts list, and linked issue titles. Click to open the request detail page.

<Tip>
  For deeper analysis beyond the dashboard view, use [Analytics](/reporting/analytics) or [Custom
  Reporting](/reporting/custom-reporting).
</Tip>